With more than 80 Outdoor Lighting Perspectives offices around the world we are always looking for good people for administrative support or out in the field. Click here to apply online now.
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REPORTS TO: Franchise Owner
PRIORITIES
- Customer Relations.
- Sales Qualification Process.
- Time Management.
SUMMARY Primarily responsible for providing effective customer service for all internal and external Outdoor Lighting Perspectives customers by utilizing excellent, in-depth knowledge of company selling process, products and programs.
ESSENTIAL DUTIES & RESPONSIBILITIES
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS
- Provide administrative support in lead generation, customer loyalty, accounting, daily office procedures, etc.
- Provide the essential "first contact" for our future customers (qualifying, organizing, and implementing our sales and service process)
- Answer all incoming sales, service, and vendor, etc. phone calls
- Coordinate the installation and service department
- Maintain databases such as Contact Management System, Access, etc.
- Manage customer mailings
- Manage calendar of events
- Responsible for incoming mail
- Update and manage various reports and programs (sales, phone, loyalty, etc.)
- Order inventory and supplies
ESSENTIAL SKILLS & ATTRIBUTES
- Ability to organize and arrange multiple priorities in a timely fashion
- Exposure to customized Customer Relationship Manager (CRM) systems
- Excellent interpersonal and communication skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Outstanding organizational skills
- Problem solver
- Systematic in their approach
EDUCATION • TRAINING • EXPERIENCE
- High school diploma or GED
- Ideal candidate should have varied computer experience
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REPORTS TO: Franchise Owner
SUMMARY Designing, demonstrating and selling low voltage lighting systems primarily during the evening hours. All sales leads are pre-qualified before a sales appointment is set. The expectations for closing rates are 65 - 75%.
REQUIREMENTS & RESPONSIBILITIES
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS
- Conducting on site lighting demonstrations at the customers residence that take roughly 90 minutes each
- Understanding and recognizing the value in the product and process that you are selling to the homeowner
- Sitting down with the customer in their home to discuss our sales process; providing an overview of the company, re-qualifying the customer's needs and investment range, and setting up lighting design with a demonstration kit
- Preparing a proposal for the design demonstrated and closing the sale
- Re-visiting the customer within 3 days of install to perform a night time adjustment to ensure they're satisfied or to recommend additional lighting
- Ability to conduct night time demonstrations at least 2-3 nights per week, including Fridays if necessary
- Have a driver license with clean driving record (no moving violations or accidents in the last three years)
- Owning a neat and clean vehicle that can be used for sales calls and to carry a demonstration kit (must accommodate at least 2-4 large storage bins)
ESSENTIAL SKILLS & EXPERIENCE
- Well spoken
- Good listener
- Comfortable speaking will all levels of clientele
- Ability to follow our sales process
- Some sales experience is helpful
- Proven closing ability
- Asking for the sale
- Communicate effectively with team
- Attention to detail
- Creative thinker
- Some computer skills
- Ability to do some heavy lifting
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REPORTS TO: Franchise Owner or Installation Supervisor (if applicable)
SUMMARY Installation of low voltage outdoor lighting systems generally in residential settings.
ESSENTIAL DUTIES & RESPONSIBILITIES
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS
- Assembling lights and mounting them in prescribed locations
- Speaking with the customer to up-sell other products
- Provide customer with system orientation as applicable
- Proper care and operation of company vehicles
- Ensuring there are proper inventory levels
- Running and burying low voltage wiring in landscape areas and lawns
- Mounting transformers and connecting wire runs
- Clean up of all areas affected by installation
- Providing direction and/or assistance to other installers when applicable
- Speaking with clients to inform and educate them about additional products and services available
ESSENTIAL SKILLS & ATTRIBUTES
- Has a driver license with clean driving record (no moving violations or accidents in the last three years)
- Makes a good first impression by being well groomed, articulate, personable, and comfortable with meeting new people
- Enjoys interacting with customers, with respect and integrity
- Above average technical ability
- Attention to detail and the respect for our customers property
- Systematic in their approach
- Proactive, problem solver
- Strong sense of pride and integrity in work product
EDUCATION • TRAINING • EXPERIENCE
- High school diploma or GED
